Bella’s Home Services — Privacy Policy

(Domestic Cleaning • Airbnb Cleaning • Commercial Cleaning • DIY & Home Improvements • Support Services)

1. Introduction

Bella’s Home Services is committed to protecting your privacy and handling your personal information safely, securely, and responsibly. This Privacy Policy explains what information we collect, how we use it, how it is stored, and your rights under UK GDPR.

By booking any service with Bella’s Home Services, you agree to the terms outlined in this Privacy Policy.

2. Information We Collect

We may collect the following information when you book or use our services:

Personal Information

  • Full name

  • Contact details (phone number, email address)

  • Property address

  • Access instructions (key codes, lockbox details, entry notes)

  • Emergency contact (Support Services only)

Service Information

  • Booking details

  • Service type and requirements

  • Notes about your property or support needs

  • Photos of completed work (only with permission)

Payment Information

  • Payment confirmations

  • Invoice details (We do not store card details — payments are processed securely through your bank or payment provider.)

Website & Booking System Data

  • IP address

  • Device type

  • Pages visited

  • Booking form submissions

3. How We Use Your Information

We use your information to:

  • Provide the services you have booked

  • Contact you about your appointment

  • Send confirmations, reminders, or updates

  • Manage payments and invoices

  • Improve our services and customer experience

  • Maintain safety for cleaners, contractors, and support workers

  • Comply with legal obligations (e.g., record‑keeping)

We do not sell or share your information with third parties for marketing.

4. Photography & Media Use

We may request permission to take photos or short videos of completed work for:

  • Website portfolio

  • Social media content

  • Marketing materials

  • Before‑and‑after showcases

Photos will never include personal items, faces, children, or anything that compromises your privacy. You may decline photo use at any time.

5. Support Services Privacy

For Support Services (Enhanced, Complex, Home Assistance, Personal Support), we may collect additional information such as:

  • Support needs

  • Routine preferences

  • Safety notes

  • Emergency contact details

This information is used only to deliver safe, appropriate support. We do not collect or store medical records.

6. How We Store Your Information

Your information is stored securely using encrypted systems and password‑protected devices. We retain your information only for as long as necessary to provide services, comply with legal requirements, or maintain business records.

7. Sharing Your Information

We may share limited information with:

  • Self‑employed contractors assigned to your booking

  • Payment processors (bank transfer, invoice systems)

  • Legal authorities if required by law

We never share your information for advertising or external marketing.

8. Your Rights Under UK GDPR

You have the right to:

  • Access the personal information we hold about you

  • Request corrections to inaccurate information

  • Request deletion of your information (where legally permitted)

  • Withdraw consent for photography or marketing use

  • Request a copy of your data

  • Object to certain types of processing

To exercise any of these rights, contact us directly.

9. Cookies & Website Tracking

Our website may use cookies to:

  • Improve user experience

  • Analyse website traffic

  • Support booking functionality

You can disable cookies in your browser settings at any time.

10. Children’s Privacy

We do not knowingly collect personal information from children. Any information provided about children (e.g., for safety notes during support sessions) is used only to ensure safe service delivery.

11. Data Breach Procedures

In the unlikely event of a data breach, we will:

  • Notify affected clients

  • Take immediate steps to secure data

  • Follow UK GDPR reporting requirements

12. Updates to This Policy

Bella’s Home Services may update this Privacy Policy from time to time. Any changes will be posted on our website, and continued use of our services indicates acceptance of the updated policy.

13. Contact Information

If you have questions about this Privacy Policy or wish to exercise your data rights, please contact us directly.