Frequently Asked Questions
-
Yes, we bring everything needed for standard cleaning. If you prefer specific products, just let us know.
-
We are based in Woolwich and cover most of the Royal Borough of Greenwich and nearby areas.
-
No, as long as we have access to instructions, we can complete the job while you’re out.
-
Yes, we are pet‑friendly. Please let us know what pets you have and whether they need to be secured.
-
If parking is paid or restricted, please let us know in advance. Any parking fees must be covered by the client.
-
Cancellations made with less than 24 hours’ notice are non‑refundable.
-
Yes — deep cleaning is available for kitchens, bathrooms, and full home resets.
-
A Deep Clean includes full bathroom and kitchen detailing, skirting boards, door frames, window sills, and behind accessible furniture.
-
Yes, we offer small DIY tasks such as painting, furniture assembly, and general home improvements.
-
Domestic Cleaning is your regular maintenance clean — light, routine tasks that keep your home tidy. Deep Cleaning goes further, targeting neglected areas, limescale, grease, and detailed surfaces.
-
Airbnb Cleaning includes a full reset of the property, fresh bedding (host must supply), bathroom/kitchen cleaning, floors, rubbish removal, and guest‑ready staging.
-
End‑of‑Tenancy Cleaning includes a full deep clean of the entire property, inside cupboards, inside fridge, inside oven, descaling, degreasing, and floors throughout.
-
Steam Cleaning uses high‑temperature steam to sanitise and detail surfaces without harsh chemicals. It’s available only as an add‑on to selected cleaning services.
-
Steam is ideal for:
Tiles
Grout
Taps
Shower screens
Worktops
Hard floors
Mattresses
Sofas (heat‑safe fabrics only)
-
Steam cannot be used on:
Real wood floors
Loose grout
Peeling paint
Velvet, silk, or heat‑sensitive fabrics
Electrical sockets or appliances
-
Yes — steam cleaning requires a pre‑cleaned surface. Steam is a sanitising method, not a general cleaning method.
-
You can choose the correct size add‑on:
Single‑Seater
Two‑Seater
Three‑Seater
Corner/L‑Shape
-
Steam cleaning can be added to:
Domestic Cleaning
Deep Cleaning
Airbnb Cleaning
End‑of‑Tenancy Cleaning
-
We only clean inside fridges if they are completely empty at the time of the appointment. Oven cleaning is not included in standard or deep cleans and is offered as a separate add‑on service.
-
All services and add‑ons can be booked through our online system. Select your main service, then choose any add‑ons you’d like.
-
Subject to availability — please contact us directly.

